{
    "form": {
        "description": {
            "type": "span",
            "content": "An Email will be sent to the address on your ECLS account with a link to reset your password. <br><br> <b>If you cannot access that Email address, or you are locked out of your ECLS account for another reason (e.g. Lost 2FA method), please change the ticket type to 'ECLS: Account Recovery' instead. </b>"
        },
        "username": {
            "type": "text",
            "content": "What is your ECLS username?"
        }
    }
}